RETURNS & EXCHANGES POLICY
At Momos & Chilli, every order is packed with care. However, we currently follow a strict no-return and no-exchange policy, except in cases where your order arrives damaged, defective, or different from what you ordered.
Please read the policy below carefully before placing your order.
NO RETURNS OR EXCHANGES
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Incorrect colour selection
- Personal preference
- Fit or styling preferences
- Products that simply aren't what you expected
Please refer to the size chart provided on each product page before placing your order. We strongly recommend checking your measurements against the size chart to select the right size.
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged, defective, or faulty, please contact us within 48 hours of delivery.
To help us resolve the issue, please provide:
- Your order number
- Clear photos of the product
- Clear photos/videos showing the damage or defect
- A brief description of the issue
Our team will review your request and, if the issue is verified, we will provide an appropriate resolution.
WRONG PRODUCT RECEIVED
Made a mistake on our end? We'll fix it.
If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.
Please send us:
- Your order number
- A photo/video of the product received
- A photo of the packaging/shipping label
- Details of what you ordered versus what you received
Once verified, we will arrange the appropriate resolution.
UNBOXING VIDEO
We strongly recommend recording a continuous unboxing video when opening your package.
An unboxing video helps us verify issues such as damaged products, incorrect items, or missing products and may be required when processing a claim.
IMPORTANT
Claims submitted after 48 hours from delivery may not be eligible for a replacement or other resolution.
Products must be unused and in the condition in which they were received when submitting a claim, unless the issue itself prevents this.
We reserve the right to assess each claim individually and determine whether it qualifies under this policy.
HOW TO CONTACT US
If you have received a damaged, defective, or incorrect product, please contact us through our Contact Us page with your order number and supporting photos/videos.
Please do not ship anything back to us before contacting our team and receiving instructions.
THE BOTTOM LINE 🌶️
No change-of-mind returns. No size exchanges. No “I don't like it anymore.”
But if we messed up your order or your product arrived damaged, we'll do our best to make it right.
You ordered it. We packed it. Let's keep the chilli in the food, not in your customer experience. 🌶️